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What is your refund policy?

 Any non-self service purchases made of our products are non-refundable except for the cases described on our product trial page. 


Residential Proxy Self-Service clients may be eligible for a refund if they meet all of these requirements:

  • A request for refund is submitted within 3 (three) calendar days of the date of the first transaction for the Services
  • You have not used more than 20% of the Traffic for the Services purchased
  • Your account is not suspended for a breach of this Agreement (including our Acceptable Use Policy)
  • You have not charged back or otherwise reversed the Fee paid for the Services
  • You have not previously claimed a refund for the Services 


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