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How does self-service plan change feature work?


 

You can upgrade your plan if you think the current one is not enough and wish to have more Residential Proxy traffic every month. Or you can downgrade a plan if you think that the current one is a little too big for you. 

 

To do that, follow these instructions:

1. Once you log into your dashboard, go to My Account. Here you will find details of your current active products and subscription plans. To upgrade your plan from Starter to Business, click on the Change plan button.


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2.Then you will be greeted with a Choose Residential Proxies pricing plan message. You will see which plan you already have. To upgrade, click on Change plan


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3.Once you click on the desired plan, a confirmation message will pop up:


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4.Afterward, click Checkout to continue with the upgrade. In My Account, you will now see that the subscription plan change is in progress. If your initial payment method was a payment card, you will be charged immediately.


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You will also see this message in your Overview page:


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However, if you have chosen an offline payment, like Paypal, then you’ll need to go through the payment process manually. 


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5. Once the payment goes through, you will see a confirmation message pop up. It is worth noting that all unused data from your previous plan will be added to the new plan. The plan will be activated immediately and the next billing date will be set as the new purchase date every 30 days.

Plan Downgrade

1. Steps 1 and 2 will be the same as the upgrade’s. The main difference between downgrade and upgrade is that you will not be charged immediately once you agree to move on with the plan change. Your plan’s downgrade will become effective with your upcoming billing date.


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2. Just as with the upgrade, your plan downgrade notice will show up in both My Account and Overview pages:


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3. Once the billing date arrives, a confirmation message will be shown on the upcoming billing day:


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4. If you decide to cancel your plan downgrade, you can do so before the next billing date by pressing Undo plan change in My Account. This will cancel your downgrade and you will be charged the usual amount for your subscription during the billing day. 


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If you are having some difficulties with the new update or have bugs you want to report, don’t hesitate to contact our support@oxylabs.io, we will be very happy to improve our service to fit your needs.  


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